Refund policy

Returns & Repairs

At Madeleine 28, each piece is made to order with care and intention. Because of this, we do not accept returns or offer refunds for change of mind, sizing, or preference.

Faulty Items

We take pride in our craftsmanship, but if your item arrives with a fault, we’re here to make it right.

If you believe your piece is faulty, please contact us within 7 days of receiving your order at info@madeleine28.com, including:

• Your order number

• A description of the issue

• Clear photos of the fault

Repairs

If a fault is confirmed, we will:

• Repair your item free of charge, and

• Refund your return shipping costs

We’ll provide instructions on how to return the item to us for repair.

Important Notes

• Items must not have been worn, altered, or damaged after delivery

• Normal wear and tear is not considered a fault

• As each piece is made to order, we are unable to offer exchanges or refunds unless the item is faulty

If you have any questions before placing your order, we’re always happy to help—just get in touch.

Thank you for supporting slow fashion and made-to-order production.